Service & Warranty

The warranty begins on the day that your item(s) is received (item delivery day) and valid for one year only.

In case the product is defective on delivery, the customer care service will decide whether the product should be replaced or repaired. However, repairs are not accepted under the following conditions:

  1. The defect is due to improper use (improper voltage, exposure to liquid, abuse or misuse etc…);
  2. The serial number on the product is unknown.
  3. Defects results from usage of the product in conjunction with accessories that are not approved by Marsh Smart Home for use with this product.
  4.  Failure of the product arising from incorrect installation or use not consistent with the instructions and technical safety standards prescribed in the product user manual.
  5. Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of Marsh Smart Home”Force Majeure”.
  6. Unauthorized modifications carried out to the product in order to comply with local or international technical standards in countries for which this Marsh Smart Home product was not originally designed.
  7. Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions of core outlined in the product user manual. The batteries are charged by chargers other than those approved by Marsh Smart Home. Any of the seals on the battery enclosure or cells are broken or show evidence of tampering.
  8. The serial number on the product has been altered, deleted, removed or made illegible.
  9. Repair or attempted repairing by bodies who are not Marsh Smart Home Service Centre.
  10. Neglect

To avoid damage to or loss / erasure of removable data storage media or accessories, consumers must remove them before submitting their products for Marsh Smart Home Service Centre. Also, Marsh Smart Home shall not be liable for the loss of any saved / stored data in products that are either repaired or replaced.

This Warranty does not cover transport costs and risk associated with transport of your product to and from the Marsh Smart Home Authorized Service Centre.

For more information, Please email us to care@marsh.ph.