Return & Exchange

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

From the day you receive your item, our return policy is valid for 7 days.

Item is damaged/faulty/wrong

I just got my order and something is damaged/faulty/wrong. What do I do?

Please Email us to care@marsh.ph to submit an application for a refund.

  •  Upload a clear image of the damaged/faulty/wrong item(s) and make sure you tell us your order number and the item code(s)
  •  Our Customer Service team will review your refund application
    •  Please allow 2 business days for a response from our Customer Service team confirming your refund and/or next steps.

Missing an item

I received part of my order. When am I getting the rest?

Your order may arrive in multiple packages from multiple carriers. Detailed tracking information will be emailed to you when your order is dispatched, or can be viewed at Track your order.

Please allow up to 4 business days from placing your order, for the shipping details to be confirmed by email.

Change of mind returns

From the day you receive your item, our return policy is valid for 7 days.

Can I return an item if I change my mind?

No.
Only defective items can be return.

Returns and refunds

When will I receive my refund?

Depending on your bank, it can take up to 15 business days for the refund to appear in your account.

 

How will I be refunded?

Your refund will be issued using your original payment method.

 

Will I get a delivery fee refund?

No

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at care@marsh.ph to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Marsh Smart Home

Attn: Returns

RMA #

Km.96 Concepcion

Batangas, Batangas 4200

Philippines

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS  

The following items cannot be returned or exchanged:

  •     Battery

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(+639) 95 6619 0348

care@marsh.ph

Last updated August 27, 2020

Still question?

Fill the form to ask you more questions, our suppoters will respone as soon as possible.