Frequently Asked Questions

How do I add a device to the Smart Life App and connect it to the Internet Wi-Fi?

Step 1: Download Smart Life App in PlayStore or AppStore . You can also scan the QR code in our User Manual provided

Step 2: Register/Login to the App using your phone number or email address. A verification code will be sent if you are attempting to register

Step 3: On the “Home” page, click the “+” icon in the upper right corner to enter the device selection page.

Step 4: Select the right category and find the device (Wi-Fi) that needs to be added.

Step 5: After clicking, you need to enter the Wi-Fi password (most devices only support 2.4G wireless network).

Step 6: Click the button in the upper right corner, you can select the pairing mode of the device (fast blinking is EZ Mode, slow blinking is AP Mode).

If your indicator is not flashing, it means that you have not reset your device to the status of network configuration, please click “The indicator is not flashing” for help.

After selecting the indicator status of your device, you will enter the corresponding network distribution process. If the process of adding a device is stuck in the “Scan devices” stage, please refer to “What should I do when my device fails to connect to the network?” If it is stuck in the “Register on Cloud” and “Initialize the device” stage, please send us an email to care@marsh.ph or Facebook Live Chat, we will arrange a technician to check for you.

How to add device via Auto Scan?

Smart Plugs
To enter pairing mode, turn the Smart Plug on and then hold the power button to 5 seconds. The Smart Plug will begin blinking rapidly once in pairing mode.

Smart Lights
To enter pairing mode, turn the Smart light on and then off for 3-5 seconds at a time. Do this 3 times. The Smart light will begin blinking rapidly once in pairing mode.

Smart Sensors
To enter pairing mode, turn the Smart Smart Sensor on and then hold the power button to 5 seconds. The Smart Plug will begin blinking rapidly once in pairing mode.

Smart Cameras/Doorbell
To enter pairing mode, turn the Smart Smart Sensor on and then hold the reset button to 5 seconds. The Smart Camera/Doorbell will begin blinking rapidly or a prompt tone is heard once in pairing mode.

  1. Make sure that indicator light or light quickly flash;
  2. Phone has connected to Wi-Fi router and been able to connect to Internet;
  3. Tap “Add device” in app, and then “Auto Scan”.
  4. The app will automatically discover the Wi-Fi devices when corresponding permission is turned on.
  5. Click the device and Enter correct Wi-Fi password

How to add device via Add Manually?

Smart Plugs
To enter pairing mode, turn the Smart Plug on and then hold the power button to 5 seconds. The Smart Plug will begin blinking rapidly once in pairing mode.

Smart Lights
To enter pairing mode, turn the Smart light on and then off for 3-5 seconds at a time. Do this 3 times. The Smart light will begin blinking rapidly once in pairing mode.

Smart Sensors
To enter pairing mode, turn the Smart Smart Sensor on and then hold the power button to 5 seconds. The Smart Plug will begin blinking rapidly once in pairing mode.

Smart Cameras/Doorbell
To enter pairing mode, turn the Smart Smart Sensor on and then hold the reset button to 5 seconds. The Smart Camera/Doorbell will begin blinking rapidly or a prompt tone is heard once in pairing mode.

  1. Make sure that indicator light or light quickly flash;
  2. Phone has connected to Wi-Fi router and been able to connect to Internet;
  3. Tap “Add device” in app and choose the corresponding Wi-Fi devices
    • Electrician>Socket (Wi-Fi)
    • Lighting>Lighting (Wi-Fi)
    • Security & Sensors>Sensor
    • Video Surveillance>Smart Cameras/Smart Doorbell
  4. Enter correct Wi-Fi password.

Failed to Add the Device

“Failed to Add” it means that the connection has failed. You may have to enter the Smart Wi-Fi Devices into pairing mode again, and repeat the process:

  1. Make sure that indicator light or light quickly flash;
  2. Phone has connected to Wi-Fi router and been able to connect to Internet;
  3. Tap “Add device” in app and choose the corresponding Wi-Fi devices
    • Electrician>Socket (Wi-Fi)
    • Lighting>Lighting (Wi-Fi)
    • Security & Sensors>Sensor
    • Video Surveillance>Smart Cameras/Smart Doorbell
  4. Enter correct Wi-Fi password.

Smart Plugs
To enter pairing mode, turn the Smart Plug on and then hold the power button to 5 seconds. The Smart Plug will begin blinking rapidly once in pairing mode.

Smart Lights
To enter pairing mode, turn the Smart light on and then off for 3-5 seconds at a time. Do this 3 times. The Smart light will begin blinking rapidly once in pairing mode.

Smart Sensors
To enter pairing mode, turn the Smart Smart Sensor on and then hold the power button to 5 seconds. The Smart Plug will begin blinking rapidly once in pairing mode.

Smart Cameras/Doorbell
To enter pairing mode, turn the Smart Smart Sensor on and then hold the reset button to 5 seconds. The Smart Camera/Doorbell will begin blinking rapidly or a prompt tone is heard once in pairing mode.

How can I share my device with family?

Open the Smart Life App, go to Profile “Me” > “Home Management” > “Home”, tap “Add Member”, then you can share the device with the added family members.

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